Universal Credit is a means-tested benefit for people of working-age who are on a low income.
It replaces six existing means-tested benefits:
Income-based Jobseeker’s Allowance (JSA)
Income-related Employment and Support Allowance (ESA)
Child Tax Credit
Working Tax Credit.
The above six benefits are also known as legacy benefits.
Universal Credit is paid on a monthly basis (or twice-monthly if chosen in Scotland). How much money you will get is worked out in two steps. First, the Department for Work and Pensions (DWP) works out what it thinks you should need to live on, based on your household’s circumstances. Next, it takes away some of the income you have coming in.
In order to check your eligibility for this benefit, contact a Welfare Rights Adviser at Bute Advice Centre on 01700 502784 where a benefits check can be carried out.
Video Relay Service launched for deaf claimants accessing universal credit
This service can be used to help make a new claim or for those already claiming Universal Credit.
The Video Relay Service (VRS), allows users to make British Sign Language interpreted video calls via their tablet, smartphone, computer or laptop. A professional interpreter then relays the call in English to a member of Department for Work and Pensions staff. There is no need to book in advance. You can use this service either by downloading the App from
or use Relay UK via your Minicom or Uniphone.